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Case Studies - We apply innovation and intelligence to the delivery of our integrated solutions
 
Project Staging
Transportation Management
  Critical Parts Network
Network Access Services
Case Study:
Critical Parts Network
The Challenge
Post-sales support is a market differentiator for business equipment manufacturers.
To meet the rising expectations of clients, business equipment manufacturers have to deliver superior post-sale service. To do so requires accurate, timely access to service parts inventories.

Progistix was called on by a leading business equipment manufacturer to help supply its 800 field service technicians across Canada with post-sales support that would:

  • Maximize client uptime and field service technician productivity.
  • Standardize service levels across Canada.
  • Achieve consistent delivery times.
  • Formalize performance measurements.

The Solution
Progistix developed an integrated fulfillment solution designed to expedite the provision of service parts and provide order and inventory management, returns management and end-to-end visibility.
  •  
     
    Progistix formalized the definition of expedited delivery zones (30 minutes and 60 minutes) in 13 urban markets across Canada.
  • Progistix’ Critical Parts Network combined multi-client facilities for increased availability of service parts with a range of expedited delivery services including 30 minutes, 60 minutes, next day, next flight out, after-hours support and technician pickup.
  • The solution integrated the client’s parts entitlement and ordering system with Progistix’ SAP system.
  • The Critical Parts Network solution provided same-day processing of defective parts for repair and refurbishing by third-party agents, restocking of good parts, and management of obsolete parts and excess inventories.
  • The solution delivered business-critical intelligence through tracing capabilities of the parts fulfillment process and web visibility of order status and inventory positions.
The Results
Progistix’ innovative, integrated and intelligent Critical Parts Network solution delivered measurable and sustainable results. With Progistix’ help, our client’s client service solution achieved:
  • Exceptional operational performance.
  • Inventory accuracy exceeded 99.6%.
  • Service levels in time-critical 30- and 60-minute deliveries exceeded 98% nationally.
  • Reduced the number of broken calls, thereby increasing client uptime.
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Vertical Solutions
Project Staging Project Staging
Transportation Management Transportation Management
Telecom Wireline Logistics Critical Parts Network
CPN Network Access Services